Olga Sáenz Carbonell
RESUME
Education
English Tutoring, Private Classes
Language Learning System
Insight Seminars, Seminar— Insight I (August 2017 – 4 days).
Academia 404 – (SEO Specialist) (2016):
– Course on Search Optimization Engine and optimized content writing.
Instituto Técnico de Heredia – WordPress Complete Course (2010).
Two years in UCR – English Literature (Unfinished).
Tour Guide Certification
Skills
– Proficiency in MS Office.
– Proficiency in Photoshop.
– Proficiency in WordPress.
– Excellent oral and written communication skills.
– Excellent writing and design skills.
– Strong customer handling skills.
– Fast learner.
Languages
– Spanish: Native.
– English: Fluent.
– French and Italian: 40%-60%.
Summary
– Experience in customer service, teaching and training, web technologies, and the Internet.
– Studies on WordPress web design, creative writing, and community management.
– Knowledge of tour products in Central America, Cuba, and Mexico.
– Knowledge in all areas of the Costa Rica travel industry.
References:
Ricardo Fernández, General Manager, FETIZO, +506 8324 0780.
Gustavo León, Gerente General LSS English Academy y Tavo Leon Tours: +506-8735-8425
Mercedes Tobella, Gerente General Amazing Costa Rica, +506-7275-3416
Dennis Reyes Arias, Gerente General Epic Adventures, +506-8666-4882
Experience
June 2020 – Present:
- English Tutoring.
- Creative Painting
February 2012 – Present:
– Web design, creative content writing, community management, and document translation for incoming clients. Specialized in the travel industry.
September 2014 – November 2017:
Camino Travel / Premio DMC (Outsourcing Contract).
– Community Manager. Web design, content writing, SEO, bilingual design of descriptions, and translations for websites and clients.
August 2012 – May 2013:
UTUR – Universidad del Turismo (Outsourcing Contract).
– International Tour Manager Program Coordinator. In charge of course design, hiring, and managing on-site.
– Guiding Techniques – Professor.
April 2011 – February 2012:
– G Adventures (Product Manager for Mexico, Central America, and the Caribbean).
– Product Manager. In charge of negotiating and contracting vendors in Mexico, Central America, and the Caribbean.
June – November 2010
Swiss Travel Service
Product Research Manager
May 2009 – May 2010
Golfito Chamber of Tourism
Executive Director
2005 – 2006
Grand Circle Travel and Overseas Adventures Travel
Area Manager
June 1987 – June 2014:
– Naturalist Tour Guide throughout Nicaragua, Costa Rica, and Panama.