Saturday, December 7, 2024

My Resume

 

Personal information

Name: Olga Sáenz Carbonell

Nationality: Costa Rican Skype: olgasaenz_3295 WhatsApp: +506-8861-5261 Email: writer@olgasaenz.com

 

About me

Having held various management positions in areas such as research and product, and having been a tour guide for over twenty-five years in fields as varied as corporate tourism, incentives, student groups, seniors and customized itineraries for high income individuals, I not only know the Central American territory inside out, but more importantly, I know the market. I am constantly researching trends in the travel industry and I know that the current movement of travelers is towards the experience and how to live it better. The creation of the texts has to be in line with that idea. Beyond the use of cute metaphors, the contents of your website have to get to the core of this way of traveling.

SEO (Search Engine Optimization)

The optimization of texts for search engines is a continuous work that, by creating constancy, has very positive effects on the visitation of potential customers to your site. It is not only the creation of well-written texts, or the insertion of researched and corroborated keywords, but it is also perseverance that achieves this in an organic and very effective way. It is slow, but valuable and efficient.

Talents and Knowledge

– MS Office skills. – Photoshop skills – WordPress skills – Written and oral communication skills. – Writing and graphic design skills – Talents for difficult communication with clients in specific situations. – Fast learner.

LANGUES

– Spanish: Mother tongue – English 100% (oral and reading and writing) – Italian and French 40%.%-60%

Experience

June 2020-December 2023

Conversational English classes

Blogs: Epic Adventures Costa Rica, and Terranova DMC.

Pictorial Exhibition in CDMX (Café Galería Café Tostao.)

El Bosque Monteverde Gallery

Neowriters

May 28, 2010- March 2020

Web design, creative content writing, social media management and translation of documents for clients. Specialized in the tourism industry.

Camino Travel / DMC Award (External Contract)

September 2014 – November 2017

Web design, content writing, SEO, bilingual design of descriptions and translations for websites and clients.

UTUR – Universidad del Turismo (Outsourcing Contract)

August 2012 – May 2013

International Tour Management Program Coordinator. In charge of course design, recruitment and on-site management. Guiding techniques – teacher

G Adventures (Product Manager for Mexico, Central America and the Caribbean)

April 2011 – February 2012

Product Manager. Responsible for identifying, negotiating and contracting suppliers in Mexico, Central America and the Caribbean.

Swiss Travel Service.

June 2010 – November 2010

Product Research Manager Responsible for finding and designing products in Nicaragua, Costa Rica and Panama for a wide range of niche markets.

Golfito Chamber of Tourism

April 2009 – June 2010

Executive Director In charge of creating and identifying tourism products for different niches, mainly yacht owners and passengers who spend the hurricane season in Golfito’s private docks.

Grand Circle Corporation

April 2006 – March 2008

Product advisor and guide training (Outsourced) – Responsible for creating, designing and changing tourism product for specific GCT and OAT niches. – Responsible for supporting training and communication with GCT and OAT tour guides.

February 2006 – November 2007

Area Manager for Costa Rica, Nicaragua and Panama. – In charge of all communication with suppliers, product quality monitoring and creation and design of exclusive products for the brands. – In charge of training and communication with carriers and tour guides. – Analysis and elaboration of quality plans for suppliers.

April 1992 – March 2006

General Tour Guide (Freelance) Naturalist guide, cruise guide, chauffeur guide, guide for families, incentives, meetings, women’s groups and thematic groups. Main Markets: United States, Canada, United Kingdom, Germany, Switzerland, The Netherlands. Companies: – Swiss Travel Service – Expediciones Tropicales – Eclipse Tours – Tam Travel – Travel Excellence – Ara Tours – Mawamba Lodge – Calypso Cruises – Costa Rica Quest – Costa Rica Destination.

June 1987 – April 1992

Cielo Azul Plant Tourist Guide

Education

Insight Seminars, Seminar- Insight I August 2017 – 4 days Academia 404 – (SEO Specialist) 2016 Course in SEO (Search Optimization Engine) and optimized content writing. Instituto Técnico de Heredia – Complete course in WordPress 2010 UCR – English Literature (Not finished) 1984-1985 Tour Guide Certification by INA – Bachillerato por Madurez – MEP 1984

SUMMARY

– Customer service experience. Training and leadership, technology and internet use. – Studies in WordPress web design, creative writing and social media management. – Knowledge of creation, design and improvement of tourism products in Central America, Cuba and Mexico.

  • Knowledge in all areas of the Costa Rican tourism industry.
  • Studies in the grammatical and conversational teaching of the English language.

Written Blogs

Camino Travel | 2014-2017 Mapache Tours | 2017-2020 Terranova DMC | 2017 – Ocotea Boutique Hotel | 2021- Epic Adventures CR | 2021 –

Websites designed:

– Epic Adventures Costa Rica – Giotours – National Tourism Offers – Florist Embrujos – Toku.travel travelo.solutions

References:

Ricardo Fernández General Manager FETIZO +506 8324 0780 Manuel Rodríguez Technology Leader CYDONIA TECH +506 8847 0437

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